Our Covid-19 Response
We are excited to welcome clients back into the hospital with their pets!
If your pet is scheduled for an exam appointment with their doctor, we will be allowing one client to accompany them inside as we begin to return to normal operations. If you have experienced any symptoms of Covid-19 in the previous 2 weeks or think you may have been exposed, we ask that you call the office so we can reschedule or help you determine the best course of action for your pet.
Please arrive to your scheduled appointment wearing appropriate facial covering.
Please check your pet in by phone or text to let us know you are here. We will ensure there is a safe, disinfected room available for you and your pet and then escort you in.
Your doctor will examine your pet and discuss care options with you face-to-face. Please note we will be limiting interactions to around 10 minutes to ensure our doctors have the lowest exposure risk possible. This is so we can continue to serve you and your pets at full capacity!
One of our nurses will go over the final care plan with you and take your pet back to our treatment area for care.
Please be patient and respectful with our staff as we navigate these new protocols. We're all in this together!
Please note: If prefer not to wear a facial covering or even if you're just more comfortable, we are happy to continue to provide curbside service for your pet.
The decision to schedule new clients and their pets will be made on a case-by-case basis depending on our ability to provide the appropriate level of care to our regularly scheduled established families.
If you need to pick up food or medications for your pet, please call at least 3 days ahead so we can ensure we have what you need in stock. We're happy to ship anything you need directly to your home for a flat fee of $10. You can also order pet food and medications through chewy.com, 1-800-petmeds.com, or your online pharmacy of choice.
- Can dogs and cats get COVID-19?
- Should my pet wear a mask?
- Should I get my pet tested for coronavirus?
We are still learning about this virus, but we know that it can spread from people to animals in some situations, especially during close contact. If you are ill, minimize your pet's exposure to your secretions via tissues, sneezing and coughing on them. It is recommended that a healthy family member handle primary care responsibility for your pet if you are ill, if possible. Common viral illnesses in dogs and cats associated with common viral and bacterial infections such as kennel cough, canine influenza, etc are not coronaviruses and not transmittable to humans. At this time, there is no evidence that animals play a significant role in spreading SARS-CoV-2, the virus that causes COVID-19, to people.
No. There is no scientific evidence that face masks protect pets from infectious diseases or air pollution. Plus, masks can be frightening or uncomfortable for animals.
Based on current scientific knowledge, if your pet is healthy, there is no need for the animal to be tested.
We look forward to seeing your faces again, even half-covered! Be well and treat each other with the same kindness our pets show us!
Dr. Nicoleta Popescu and the entire NVH Team
© 2021 Nordhoff Veterinary Hospital
Providing advanced, ethical care to the communities of Chatsworth, Canoga Park, West Hills, Winnetka, Woodland Hills, Warner Center, Northridge, Porter Ranch, Reseda, Encino, Tarzana, Agoura Hills, Calabasas, Simi Valley