A gray tabby cat with orange eys and a red visla dog look curiously at the camera from a solid gray background. The words Nordhoff Covid-19 Protocols in orange, white, and purple sit between them.

Our Covid-19 Response

Difficult times bring out the best in people. We’ve dedicated an extraordinary amount of time, research, thought, and effort to update our hospital protocols based on the most current scientific recommendations available. We believe these procedures will keep our staff and clients as safe as possible during this unprecedented time. We believe these protocols will allow us to be our best for you and your pets. Please note: If you do not follow these protocols, we may not be able to help your pet.

  • Please arrive to your scheduled appointment wearing appropriate facial covering and REMAIN IN YOUR CAR.
  • Cat Owners: Please bring your cat to her appointment in a carrier. We may not be able to help your cat if she is unrestrained.
  • Please check your pet in by phone to let us know you are here. We will take a history over the phone and ask your car make, model, and color. The doctor or nurse can follow up by phone with any questions we might have.
  • A team member will take your pet from your car to our treatment area for exam and appropriate treatments. We will not be seeing patients in the exam rooms to minimize exposure between team members and clients.
  • Once the doctor has examined your pet, a team member will provide you with a treatment plan to authorize recommended treatment or testing.
  • Appropriate care will be completed, and your pet will be returned to you in your car.

If you need to pick up food or medications for your pet, please call at least 3 days ahead so we can ensure we have what you need in stock. We're happy to ship anything you need directly to your home for a flat fee of $10. If you'd prefer to pickup, please check in with the staff by phone to arrange a time. You can also order pet food and medications through chewy.com, 1-800-petmeds.com, or your online pharmacy of choice.

When you call our office, one of our client care representatives will discuss your pet’s needs. If they are a good candidate for telemedicine, we take a full history and arrange a time to meet with one of our doctors on Zoom or over the phone. Alternatively, we may ask you to send photos of your pet’s issue to determine if a telemedical appointment is needed or if we can offer a nurse nonsult instead. We are proud to be able to offer this new, valuable service to help your pet from the comfort and safety of your own home.

Please note, a telemedical appointment with our doctors does carry an exam fee. If we determine your pet needs to be seen in person for proper diagnosis and treatment, you will not be charged for two exams.

We will be seeing patients from 8:30am-4:30pm M-F and 8:30-2:30 on Saturdays. We will be using the extra time in the morning and evening to thoroughly clean and disinfect all surfaces in the hospital according to CDC guidelines. We will also be performing a disinfection wipe down on all patients as they enter and exit the hospital.

No staff member will be entering the hospital without a clean, triple-layered, and air-filtered facemask. For exams and treatments our staff will be wearing facemasks, gloves, goggles, surgical caps, and gowns. We may use a tether pole or our own leashes to facilitate retrieving your pet from the car while maintaining proper social distancing.

Our entire staff is dedicated to staying safe in our workplace. A major piece of that is maintaining six feet of distance from each other at all times possible. One doctor will be working at a time and we will be scheduling only essential personnel for each day. We each will have our own separate workstations daily and will disinfect our personal belongings and wash hands upon entering and exiting our workspace.

We are used to giving of all of ourselves to our animal care. Many of us have come to work when we are ill because of our dedication and loyalty. Going forward, any and all staff members who are ill will remain at home for the duration of their illness. We have made the commitment to help our staff continue to care for themselves and their families in the event of time off for illness.

What to do if I have been exposed to coronavirus or I'm showing flu-like symptoms and my pet needs care?

In order to help us continue to serve pets in need, we ask that clients who have recently traveled to a high-risk country, been exposed to a person showing flu-like symptoms, or who is showing flu-like symptoms themselves not bring their pets in the hospital unless they are having a medical emergency. If your pet has a medical emergency, know that we might refer you to one of the local 24 hour care facilities. Please call us first so we can advise you and minimize your exposure to additional people.

If your pet is due for routine care (annual or semi-annual exams, vaccines, dental procedures, elective surgical procedures, nail trims or any other non-urgent appointments), please call us to discuss rescheduling to a later time. If your appointment cannot be rescheduled for medical reasons, we ask that you have a healthy family member or friend bring your pet to the visit.

  • Can dogs and cats get COVID-19?
  • Currently there are no known cases of transmission from companion animals to humans nor any evidence that you can give the disease to your pet. The one dog that tested positive for coronavirus in Asia remained healthy throughout the quarantine. If you are ill, minimize your pet's exposure to your secretions via tissues, sneezing and coughing on them. It is recommended that a healthy family member handle primary care responsibility for your pet if you are ill, if possible. Common viral illnesses in dogs and cats associated with common viral and bacterial infections such as kennel cough, canine influenza, etc are not coronaviruses and not transmittable to humans.

  • Should my pet wear a mask?
  • No. There is no scientific evidence that face masks protect pets from infectious diseases or air pollution. Plus, masks can be frightening or uncomfortable for animals.

  • Should I get my pet tested for coronavirus?
  • Based on current scientific knowledge, if your pet is healthy, there is no need for the animal to be tested.

Resources for COVID-19 information:

Currently, some of these protocols may seem like an overreaction. However, as we watch countries like Italy, Spain, and Japan struggle to keep their citizens safe, we believe we need to act boldly and decisively to keep our Nordhoff families safe. We pray that we will look back on these times as an overreaction, but we would rather prepare for the worst so we can continue to serve at our best.

Additionally: If you'd like to help we are happy to take donations of masks, gowns, scrub caps, and especially goggles or face shields. They will be put to good use by our own NVH family or passed along to other healthcare workers in need. Thank you!

Be well and treat each other with the same kindness our pets show us!

Dr. Nicoleta Popescu & Dr. Christian Croquenois and the entire NVH Team